Privacy Policy | Your Rights & Choices

1. Information We Collect

At Lugugai.com, we are committed to protecting your privacy while providing exceptional detailing services for premium sports vehicles. We collect the following types of information:

Personal Information: Name, email address, phone number, and billing address when you schedule services or create an account.
Vehicle Information: Make, model, year, VIN, and specific conditions or requirements for your premium sports vehicle.
Payment Information: Credit card details or other payment method information processed through secure payment processors.
Communication Records: Records of your interactions with our customer service team, including emails, phone calls, and messages.
Website Usage Data: Information collected through cookies and similar technologies about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our premium detailing services
To process payments and complete transactions
To send service confirmations, updates, and appointment reminders
To communicate with you about special offers, promotions, and new services
To personalize your experience and deliver content relevant to your premium vehicle
To analyze website usage and improve our digital presence
To protect against fraud and unauthorized transactions
To comply with legal obligations and enforce our terms of service

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

Encryption of sensitive data during transmission using SSL technology
Regular security assessments and penetration testing
Access controls and authentication procedures for our staff
Secure data storage with regular backups
Staff training on data protection and privacy practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

4. Your Rights Under GDPR

For users in the European Economic Area (EEA), you have the following rights regarding your personal data:

Right to Access: You can request copies of your personal data.
Right to Rectification: You can request that we correct inaccurate or complete incomplete information.
Right to Erasure: You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
Right to Data Portability: You can request that we transfer your data to another organization or directly to you.
Right to Object: You can object to our processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. We use the following types of cookies:

Essential Cookies: Required for the website to function properly.
Analytical/Performance Cookies: Help us understand how visitors interact with our website.
Functionality Cookies: Remember your preferences and settings.
Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The duration of our ongoing relationship with you
Legal obligations to retain data for certain periods
Statute of limitations under applicable law
Our legitimate business interests

When personal data is no longer necessary, we will securely delete or anonymize it.

7. Third-Party Disclosure

We may share your personal information with the following third parties:

Service providers who assist us in operating our website and conducting our business
Payment processors to complete transactions
Analytics providers to help us understand website usage
Legal authorities when required by law or to protect our rights

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws. We do not allow our third-party service providers to use your personal data for their own purposes.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Significant changes will be notified to you either through email or by prominently posting a notice on our website.